Job Responsibilities:

• Develop, mentor and supervise a service team responsible for infrastructure, networking, helpdesk, operations and project management.
• Engage and manage external vendors and contractors to ensure timely, high quality project delivery within budget.
• Provide strategic IT advice and reporting to stakeholders and/or senior management, including IT strategy, budgeting and technology roadmap planning.
• Strengthen IT documentation, policy procedures, guidelines and incident reporting protocol to support service excellence.
• Drive continuous improvement in cybersecurity controls to safeguard large volumes of sensitive children’s and personal data in full compliance with the Personal Data (Privacy) Ordinance (PDPO) and other relevant regulations.
• Foster a proactive, solutions-oriented IT culture that supports the NGO’s mission and long-term operational sustainability.

Requirements:

• A Degree or higher in Computer Science, Information Technology or related disciplines
• At least 8 years of relevant IT infrastructure experience, preferably in an NGO, social service, or public sector organization, with a minimum of 3 years in a managerial/supervisory role
• Proven experience implementing and maintaining effective system protection services including system upgrades, patch management, system monitoring, cybersecurity (DLP/IAM/PAM/NAC/MDM/MAM anti-Phishing, SRAA, PIA, PCA) resilience, backup, and disaster recovery, data protection
• Strong hands-on experience in IT infrastructure (SaaS/PaaS/IaaS/VM hosting on AWS/ AZure/ AliCloud, Microsoft 365, Microsoft Teams, Collaborative Platform/ SharePoint Administration, Google Workspce, Active Directory/ EntraID, Windows Server/ IIS/ SQL Server/ MySQL, Wifi/ Networking)
• Familiar with various centralized monitoring and management solution for internet, WAN/LAN, WiFi, server capacity, storage, backup, disaster recovery, endpoint protection, Active Directory user authentication and authorization services
• Solid experiencein project and vendor management, IT budgeting, Tender/RFQ/EFP preparation & process, and cost optimization
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders
• A strong team player with a positive, can-do attitude, proactive and a mission-driven mindset committed to service excellence
• Immediate availablity is high preferred
• Less experience will be considered as Assistant Information Technology Manager

Staff Benefits:

• Attractive Remuneration and Promotional Prospect
• Medical insurance (Out-Patient & In-Patient)
• Training Subsidy, Marriage & Newborn Gifts
• Marriage Leave, Family Leave, Bonus Leave, Study Leave, Retirement Leave
• Care for Staff Health & Wellness & Variety of Staff Activities

Please submit application with covering letter, full resume and expected salary to recruit@hkspc.org.

(HKSPC is committed to ensuring the safety and well-being of our children. All applicants must be willing to undergo sexual conviction record check, background checks and child safeguarding screening)

(All information provided will be held in strict confidence and only be used for recruitment related purpose)